Practice & Patient Safety Information

Five Valleys Urology is committed to the health and wellbeing of our patients, staff, and community as our first priority.

At this time we are changing our normal clinic operations. We are actively monitoring national and local information regarding COVID-19 (Coronavirus) and participating in local, state, and Federal response efforts. We’re adhering to all the CDC and Missoula County Health Department guidelines to prevent viral transmission and ensure safety in our facility.

This page will be updated frequently to reflect the current status. Please refer back to it and refresh the page to ensure the latest info is displayed.

Patient Appointments

Telehealth Appointments are replacing most face to face appointments. Please call (406) 728-3366 to schedule a video visit with one of our doctors. Read more about Telehealth…

  • If you have fever, cough, and/or shortness of breath, your appointment will be rescheduled per CDC guidelines. We will attempt to relay this information to your referring provider.
  • High-risk patients are urged to reschedule their appointments. This includes patients over the age of 65, and patients with compromised immune systems due to cancer, diabetes, heart or lung disease, etc.
  • Patients who have traveled recently will be asked to reschedule appointments. This includes traveling to known “hotspots,” even if you do not have symptoms.
  • Hours of operation will be fluctuating. Please contact our office if you do not have a confirmed appointment.

In-Office Dispensary

Refills and prescriptions from our in-house pharmacy are currently being mailed to patients homes for safety and convenience. For most medications, patients can expect to call in and request a refill as normal. Prescriptions will be mailed through USPS with signature required. Shipping prescriptions is $5 if less than 90 tablets.  Prescriptions of 90 or more tablets have free shipping.

What We’re Doing

  • Pre-Appointment Calls: Each patient should receive a phone call prior to their appointment for a health status check as recommended by the CDC.
  • Patient Communications: We implemented a new Telehealth solution as well as a new patient portal to better serve our patients.
  • Arrival Screening: If you have an urgent medical need and keep your appointment, you and anyone with you will be asked screening questions and your temperature will be taken as you enter. Please do not bring anyone who isn’t absolutely necessary to your appointment. No visitors are allowed in our waiting room and every patient will be asked to wait in their vehicle until the nurse is ready to room them. No more than one patient at a time is allowed in the check-in area. If you need to bring someone to your appointment, please limit it to one person and notify us prior to your arrival.
  • Cleaning Procedures: We continue to implement the highest level of OSHA sanitation guidelines. We are implementing additional cleaning and sanitation protocols per the recommendations from the CDC for healthcare organizations. All surfaces are sanitized after each visit. All staff are required to wear masks.
  • Staff Isolation: Currently, no physicians or staff members have tested positive for coronavirus. If any of our team members come into contact with someone suspected or known to have coronavirus, they will be isolated immediately.